Administrative Professionals’ Masterclass
This training is geared towards performance by helping participants to handle daily office tasks in a much more organised and efficient way.
Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager’s expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development.
A supportive and effective administrative staff force in a company can do wonders to reduce the workload of executive and managerial staff. This would allow for the improvement of the company’s overall efficiency, service and profits level.
Course Outline:
MODULE 1: The Changing Role of the Administrative Professionals in the 21st Century
MODULE 2: Developing a Professional Image
MODULE 3: Communicating for Results
MODULE 4: Office Management
MODULE 5: Customer Service
MODULE 6: Problem Solving