Managing Work Relationships Through EQ
In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organisational goals.
The first step in building better work relationships is to become aware of the differences among people and to be willing to accept these differences as a positive force within an organisation. And it all starts with you. This training will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyse situations and consciously select and use productive communication strategies.
Course Outline:
MODULE 1: Effective Workplace Relationships
MODULE 2: Communication and Perceptions
MODULE 3: The Role of Emotions and Emotional Intelligence
MODULE 4: Building Better Relationships with Ourselves and Others
MODULE 5: Relationship Building
MODULE 6: Successful Communication
MODULE 7: Effective Listening
MODULE 8: Dealing with Change and Conflict