Customer Services & Networking Skills

Increasing competition (whether for profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers, by providing strong customer service. The reason to this is simply because customers are turning their backs to businesses that do not deliver value, and good customer service adds value!

Dissatisfied customers will tell their friends about the bad experience they had. Worse still, in this technological age, they may even drop a note in a user group or forum online that is heavily visited and read. Before you know it, your company or organisation will be known for bad customer service to those you have never even served.

On the other hand, if you deliver legendary customer service, this same mechanism could work really well for you. At the same time, you will be converting ordinary customers into lifetime customers, just by delivering extraordinary service.