3 better ways to handle complaints
If you WOW a customer at the Moment of Truth, the average customer will walk away and tell 5 people about the experience.
If you fail to meet the customer’s expectations at the Moment of Truth, customers are very likely to tell 11 people about the problem they had with your company.
10 tips for a successful entrepreneurial pitch
One of the hardest presentations to make is the entrepreneurial pitch. You have a great idea for a business and you want someone to give you money to make it happen. The problem is that venture capitalists, angel investors, and even rich uncles are heavily predisposed against you. Why? Because 99% of the pitches they hear sounds like sure-fire prescriptions to lose money!
Why Do Malaysians Drive the Way They Do
Malaysians have much to boast about – our food, dashingly good looks, abundance of creatives and rich culture being some of them. One thing we lack as a country overall however, is honourable driving habits. As Malaysians, we may find ourselves getting frustrated almost daily with…
Training, so what?
Training and development in the workplace are essential for any business that seeks to learn, grow and stay on the top. While it may seem easier to hire people who already have the required skills, this is not a sustainable feature in the long run when unemployment rates drop and only the less qualified remain jobless.
The secret behind the best teams in the world (f1)
Teamwork makes the dream work. When it comes to a picture of outstanding teamwork, one imagethat may come to mind would be of a Formula One (F1) team. Winning the championship doesn’t just depend on the person behind the wheel, far from it.
5 organisation hacks you never knew you needed
Working life is hectic for the most of us and it can be a real struggle when it comes to balancing between our professional working life and personal life. In fact, many of us may find this work-life balance elusive and find yourself being unproductive at work or at home.
5 things highly successful managers do
“Ah, this (insert manager’s name here) is a nightmare!” is probably the last thing you’d want to hear your employees say about you. But on the other end of the spectrum, you might faint at the thought of your company’s performance going down the drain because coming to work became more of a social gathering rather than a proactive journey to achieving the company’s goals.
Every HR Recruiter's Nightmare
Just picture this. You’ve finally found the right candidate, after days or weeks or even months of blood, sweat and tears, and you finally get a good night’s rest. All your hard work has paid off! That is, until you receive the bad news after what felt like a few days.
Malaysia Memilih SST!
In what seems to be a radical shift in Malaysia’s history, the newly installed Malaysian government under the leadership of comeback Prime Minister, Tun Dr. Mahathir Mohammad, is getting rid of the old and bringing in the new. Ironically however, the government is…
4 Rules for new entrepreneurs
It’s a great time to be an entrepreneur in the last decade, technology has leveled the playing field and propelled an entrepreneurial revolution. As an entrepreneur, you now have more access to information that enables you to make more intelligent choices more quickly. You have an advantage over…
Corporate team building techniques
Corporate Team Building generally refers to the selection and motivation of teams for fulfillment of organisational goals. Our society is increasingly becoming a multi-cultural one and you are required to…
5 tips to prepare for the first real job interview
You have graduated high school or college and now you’re ready for your first real job. You’ve mailed out resumes and have been called in for your first interview. How can you do well at the interview so you wind up being offered the job?
3 worst mistakes people make in a presentation
Truly memorable disasters don’t just happen. They require a special blend of misunderstanding and misguided effort. Here are three ways to guarantee a disaster in your next presentation, and how to avoid them.
7 simple steps to get more out of your day
Let’s face it – time is probably our greatest resource. We never seem to have enough of it and it seems to pass so quickly. Well we won’t get any more of it and we can’t slow it down. What we can do is make the most of the time we have.
Why Speaking English is Important
The English language must be one of the most spoken languages worldwide. It is considered as a universal language that is spoken in many parts of the world. There are an estimated 2 billion of people who speak the said language as their second official language. This statistics represents the height of demand for the language as a gateway for communicating to others wherever they are.
